Clear Down Submission & Disable Matching

GiftAider Online » Clear Down Submission & Disable Matching

GiftAider includes two advanced features that can be enabled for your organisation on request: Clear Down Submission and No Matching. These options are controlled via your organisation’s configuration in the Sphinx database and can help tailor the submission process to your needs.


🧩 Feature 1: Clear Down Submission

When enabled, this feature adds a "Clear Down Submission" button to the Past Submission page. It appears only once a submission reaches the status Payment Received.

What it does:

✅ Allows you to clear records linked to a completed submission
✅ Helps maintain a clean dataset once a claim has been finalised and paid

When it appears:

  • After you’ve run an import
  • Submitted a claim to HMRC
  • And the status shows Payment Received

Once all conditions are met, the Clear Down Submission button will be visible in the submission grid.


🔍 Feature 2: No Matching

This optional setting turns off automatic record matching during the import process.

What it does:

✅ Disables GiftAider’s automatic attempt to match new records to existing ones
✅ Gives you full manual control over matching decisions

This can be useful if:

  • You manage records manually outside of GiftAider
  • You want to prevent any automated assumptions about donor matches

How to Enable These Features

These features are not enabled by default, but we can switch them on for your organisation.

Just contact our support team and let us know which features you’d like enabled.

📧 Email us at info@giftaider.com
📞 Or book a call via our support centre

We’ll handle the configuration and confirm once it’s live—usually within one business day.

Last updated on: May 12, 2025