Some GiftAider organisations may have optional controls for clearing a completed submission or changing how imports match existing donors. Availability depends on the product and your organisation’s configuration. Ask support to confirm what is enabled before planning a process around either control.
Clear Down Submission
This is an advanced action associated with a completed, paid submission. It can affect records used for audit and reconciliation, so do not use it merely to make a list look tidy. Before requesting or using it, agree which information must be retained, who has approved the action and how your finance records will be reconciled.
No Matching
If this option is available for your organisation, it changes the automatic matching step during import. Without automatic matching, your team must review donors and duplicates carefully before merging rows. It does not remove the need for validation or correct Gift Aid evidence.
Check your workflow first
- Confirm the exact feature names and availability with GiftAider support.
- Try the intended import or submission workflow with a small test set.
- Document who will review and approve any clear-down action.
- Check the resulting donor, donation and claim records before changing your normal procedure.
Contact the GiftAider Support Centre for advice. Do not change technical configuration yourself or assume a fixed turnaround time.
Related guidance
- Create and maintain import mappings in GiftAider
- Resolve import errors and download error details
- From a submitted Gift Aid claim to finance reconciliation
Last updated on: October 5, 2026